What I Ordered vs. What I Got: the Legal Reality of Online Shopping in Ghana

This article examines the challenges Ghanaian consumers face when shopping online, evaluating the effectiveness of existing legal protections and analyzing regulatory gaps that undermine consumer safety. It argues that Ghana urgently needs a comprehensive consumer protection statute that responds to the realities of digital commerce, sets clear standards for online sellers and platforms, and strengthens enforcement mechanisms. Such reforms are essential for building trust, ensuring accountability, and protecting Ghanaian consumers in an increasingly digital economy.